Aomori Winery Hotel

Contact & FAQ

Frequently Asked Questions

About Your Stay
What time is check-in/checkout?
Check-in is at 3:00PM. Check out is at 10:00AM.
Can I leave my luggage before check-in and/or after check-out?
Yes, we will keep luggage for guests prior to and after their stay.
What is your cancellation policy?
No show: 100% cancellation fee 1 Day Before Stay: 50% cancellation fee 2~14 Days Before Stay: 10~20% cancellation fee *Cancellation fee varies based on the number of guests on the reservation.
Can I send my luggage to the hotel prior to my stay?
Yes. Please contact us in advance. Make sure to label the date of your stay and name of the reservation on the luggage.
What credit cards are accepted?
JCB, Visa, Mastercard, American Express, UC, DC, UDF, Union Pay are accepted payment methods.
When do I pay?
Please settle your account at check-out.
Guest Rooms
What amenities are available?
All rooms have a TV, refrigerator, hand towels, tooth brushes, tooth paste, bath towels, shampoo, conditioner, body soap, yukata (simple cotton robe), and razor.
Do you have shuttle bus service?
A free shuttle bus is available between Owani Onsen Station and our hotel. Please contact the hotel to reserve in advance.
Do you have parking? Do I have to make reservations for parking?
We have free parking spaces that does not require reservations. We can accommodate 100 passenger cars and 20 coaches.
Will you keep my car key?
We do not keep car keys. Guests are responsible for their own belongings.
Is there internet access at the hotel?
We offer free Wi-Fi (South Tower and near main lobby). There is no password.
Do you have wheelchairs for rental?
We have three rental wheelchairs available. Please contact us to reserve it in advance.
Do you have laundry facilities?
The laundry room is on the 1F of the South Tower, near the entrance to the hot spring bath. Laundry: Free, Laundry Soap (vending machine): 100 yen

Please contact us using the form below with any questions regarding our hotel and services.

Contact Form (Japanese Website)

Privacy Policy

At Aomori Winery Hotel, we protect our customers’ privacy under the following policy.

At Aomori Winery Hotel, all personally identifying information such as name, address, telephone number, which are collected from customers within the scope of conducting our business, are protected. We comply with laws and regulations related to the protection of personal information. The following provisions are set forth with the purpose to regulate how we protect and manage personal information.

Management of Personal Information

At Aomori Winery Hotel, we enforce information security to prevent unauthorized access to, disclosure, destruction, falsification, or loss of personal information. We educate and inform our board members and employees on personal information protection.

Use of Personal Information

At Aomori Winery Hotel, personal information obtained from customers are used for the purposes detailed below. With the exception of the case that the purpose of use is objectively clear, we abide by this privacy policy set forth. When customers provide us with personal information, our privacy policy is clearly stated on documents, at our stores, and on our website. We only ask for personal information that is necessary and it is strictly used for the purposes agreed to by our customers.

  • Disclosure of specific personal data and information when requested from the customer
  • To attend to inquiries from customers
  • To send information regarding Aomori Winery Hotel and its services via direct mail
  • Disclosure of Personal Information

Aomori Winery Hotel will not share obtained personal information to any third party, with the exception of the cases specified below. Personal information may be shared to contracted agencies only when it is necessary to fulfill the initial purpose when the personal information was first obtained. In such case, contracted agencies are bound to a confidentiality agreement and obligated to comply with strict personal information management.

Customers give their consent.

  • It is required by law.
  • It is necessary to do so in order to protect life, wellbeing, or assets of an individual but consent cannot be obtained.
  • It is necessary for the improvement of public health or promotion of children’s growth but consent cannot be obtained.

Inquiries about Personal Information

Questions and inquiries related to personal information of customers shall be handled by a point of contact designated by the organization.

Use of Google Analytics

This website utilizes Google Analytics to obtain data regarding viewer access for the improvement of our organization and website. This website uses cookies to collect and analyze the data. For more information on how Google Analytics collects and process the data, please refer to “How Google Uses Information from Sites or Apps that Use Our Services.”